ORDERING

Does ErgoGeek.com accept phone, fax, email or snail mail orders?
All ordering, price quotes, stock status, and shipping quotes are provided online -- Certain circumstances we do accept phone, fax or e-mail orders or quotes. Please email for more info.

I didn't see an order confirmation page. Was my order submitted successfully?
If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may go to "Order" and if you see status says "OPEN" or PROCESSED" it means we've received your order. you may also contact our Customer Service Department at 1-408-689-1188 to make sure your order was received.

I think I may have inadvertently placed a duplicate order. What should I do now?
Call ErgoGeek.com customer service at 1-408-689-1188. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking numbers for the order, email to obtain an RMA # You will be refunded in full when those items are returned to ErgoGeek.com.

After I submit an order with ErgoGeek.com, how will I be advised of the order's progress?
ErgoGeek.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check by log into your account. Under "Order"

How can I check my ErgoGeek.com order status online?
Log into your account and go to the "Order" page.

1)OPEN - we've received your order request.
2)PROCESSED - We've processed your order .
3)SHIPPED - Your order has been Shipped.

I checked my order status online and was advised that my order has been voided/ cancelled. Why?
If an order is placed but the credit card is declined or the shipping address cannot be verified within three business days, the order is voided or cancelled. Please call ErgoGeek.com customer service at 1-408-689-1188 if you believe there's been an error.

Can I add, change or remove items from my order after it has been submitted?
No. Once an order is submitted it can only be amended or edited by calling ErgoGeek.com customer service at 1-408-689-1188. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided or cancelled.

How long does it generally take to process an order?
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local UPS guidelines for delivery.

May I combine two separate orders to save on shipping costs?
We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

Can I reactivate an order that has been voided/cancelled?
No, you'll have to re-order online.

May I take advantage of a manufacturer mail-in rebate through ErgoGeek.com?
For your convenience, ErgoGeek.com advertises current Manufacturer rebates on our website. That being said, manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.

How do I change my ErgoGeek.com login ID?
1. Log in and click "My Account" from the top right of ErgoGeek shopping pages.
2. Change the appropriate things you want to change
3. Click "Update" (bottom page) to Save and update your account

I am getting a message. "SORRY YOU HAVE FAILED TO LOGIN TOO MANY TIMES. PLEASE TRY AGAIN LATER." Have I been locked out?
The server allows 5 login attempts every 5 minutes. Beyond that, it will "time out" the account, and login will be forbidden for several minutes. If this "time out" occurs 20 times within the span of 3 days, the IP address used for these attempts will be locked, and login from that IP will no longer work. If this has occurred, please try logging in from a different location and contact customer service for assistance.

Where is the ErgoGeek Classic link? Can you bring back the old site?
ErgoGeek classic is no longer online, however we are constantly improving our site and would love to hear your suggestions.

Is the ErgoGeek.com website secure? What type of security features are utilized to safeguard my information?
Security is a top priority at ErgoGeek.com. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. ErgoGeek.com uses the most advanced form of SSL software available: 256-bit encryption by GoDaddy.com.

All ErgoGeek.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.

Does ErgoGeek.com sell or release my personal information?
ErgoGeek.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.

I am experiencing trouble with my shopping cart. What can I do?
Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block ErgoGeek.com cookies.

NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that ErgoGeek.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.

Does ErgoGeek.com offer a paper catalog?
No. Our online catalog at www.ErgoGeek.com is our only catalog.

What happens if an item is backordered?
If an item is found to be out of stock after your order has been placed, then the item will be automatically removed from your order. We will not hold up an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item. The item that was backordered will have to be re-ordered online when it becomes available again.

What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call ErgoGeek.com Customer Service at 1-408-689-1188 if you're unable to locate an item.

Can I pre-order or backorder a product that is currently out-of-stock?
Yes, Please call Customer Service at 1-408-689-1188

Can ErgoGeek.com use registered mail for my APO/FPO order?
Presently we do not offer a registered mail option for APO/FPO orders. We currently utilize only the standard service offered by the United States Postal Service to keep rates as low as possible.

The product I'm interested in "Must be Purchased With Hardware." Which items qualify as "hardware"?
Certain items may not be purchased without the purchase of a separate non-software item from our online store. There are no minimum dollar requirements or specific hardware requirements.

Can ErgoGeek.com Customer Support agents physically obtain a product and describe it to me?
Because our inventory is stored in our warehouses, our agents cannot physically get a hold of any product to describe it for you. All product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn about products you're interested in.

How do I use ErgoGeek.com's shopping cart?
Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field, and click "Update". If you need to shop for more items, click "continue shopping". After you've added all items you want to purchase to your shopping cart, next you will be prompted with real time shipping charges. Select the desire shipping options and view the total charges. If everything meets your satisfaction, click "Check Out" and log in following the onscreen instructions. If you're a new customer, click "GO" next to "New Customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal.

Why does ErgoGeek place Quantity limit restrictions on some items?
In the efforts to best distribute our more popular products evenly to our vast customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount that can be purchased in a ‘cool down’ period of 48 hours.

I’ve previously ordered an item(s) that had a Quantity Limit restriction. When can I order more?
After a ‘cool down’ period of 48 hours has expired from a previous purchase for an item(s) with a Quantity Limit restriction, you may place a new order for that item(s) keeping in mind the Quantity Limit, if still applicable