PAYMENT
Why must ErgoGeek.com verify my shipping address?
For fraud prevention purposes, if your billing and shipping addresses are
different, we must verify your shipping address. Please contact the bank that
issued your credit card and have your shipping address listed as an alternate
address in that bank's memo field. Please make sure your credit card issuer
bank's phone number is correctly listed in your ErgoGeek.com account
information.
What payment methods
does ErgoGeek.com accept?
• Visa
• MasterCard
• Discover
• American Express
• Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note:
All Prepaid Orders, including Cashier's Checks, take longer to process because
they must first be cleared with the bank)
• Purchase Orders, Fax or Email. orders will be accepted. Please contact
Is ErgoGeek.com a secure website? What type of security features are utilized to
safeguard my information?
Security is a top priority at ErgoGeek.com. When you submit sensitive
information via the website, your information is protected both online and
offline.
When our registration/order form asks you to enter sensitive information (such
as your credit card number), that information is encrypted and is protected with
the best encryption software currently available in the industry - SSL.
ErgoGeek.com uses the most advanced form of SSL software available: up to
256-bit encryption by Go Daddy Secure Certification Authority.
All ErgoGeek.com servers, including web servers and database servers, are housed
and maintained in secure locations. Access to the database is strictly monitored
and protected from outside access. Internet access is restricted and protected
by multiple Checkpoint and Cisco firewalls and password protection. The servers
on which we store personally identifiable information are kept in a secured
environment, inside a secured and locked room. All backups are stored and locked
in a high-level security room. Only personnel with proper security clearance
have access to these restricted areas. Tape backups are not permitted to leave
the premises without prior authorization.
All employees are kept up-to-date on our security and privacy practices. Every
quarter, as well as any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy and of what they can do
to ensure that our customers' information remains protected.
Which states require their residents to pay sales tax for ErgoGeek.com orders?
ErgoGeek.com now operates business in California, Orders shipping to California
must be charged 9.75% sales tax.
I am a tax-exempt government employee. How do I place an order with ErgoGeek.com
without being charged for tax?
Place your initial order online, after you've submitted your order, fax us at
1-866-685-2392 or email us at
with your Government Tax Exempt
permit and include the sales order number. If you have any questions, please
give us a call at 1-408-689-1188.
Resellers: Please contact our sales team at 1-408-689-1188 or email us
Tax: All customers outside of California, will not be charged any tax.
Therefore, customers in those locales do not need to fax or set up any reseller
tax exemption form.
Why was my credit/debit card be declined when I know for certain that I have the
funds available?
A credit card can decline due to an incorrectly-entered credit card number or
expiration date, a daily limit, insufficient credit or other reasons. Contact
your credit card company for more information.
Does ErgoGeek.com know specifically why my credit/debit card was declined?
Our system charges your credit card automatically. We are not given a reason for
any decline. Please verify that you've given us the correct credit card number
and expiration date. If you've already done so, please contact your credit card
company or bank for information. If no resolution is reached within 3 business
days, your order will be voided.
Does ErgoGeek.com offer any type of Reseller or dealer discount program?
Please contact our sales team at
or call us at 1-408-689-1188
May I pay using a check
or a money order?
You can place an order and pay by check or money order by clicking the
"Continue" button "pre-paid check" in the "Check or Money Order" section of the
payment page. You will then be instructed on how to proceed with your order.
Basically, you'll have to write the order number on your check, print your
confirmation, wrap the check or money order in it and send it to:
ErgoGeek.com
47000 Warm Springs Blvd #236
Fremont, CA 94539
Ref: SO# (write order number here)
We must receive your payment within 7 days of the day you placed your order, or
your order will be cancelled.
